Privacy Policy
Effective Date: July 2025
Last Updated: August 2025
We Respect Your Digital Privacy
Thabaphaswa Mountain Sanctuary respects your privacy and is committed to protecting your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with us.
Information We Collect
We may collect the following personal information when you interact with our website:
Name and surname
Email address
Phone number
Booking information
Any additional details you provide via contact forms or booking requests
We may also automatically collect non-personal information such as:
IP address
Browser type
Device information
Website usage patterns through cookies and analytics tools
How We Use Your Information
We only use your personal information for the purposes it was collected, including:
Responding to enquiries and booking requests
Processing your accommodation or activity reservations
Sending updates about your booking
Improving our services and website experience
Complying with legal obligations
Legal Grounds for Processing (POPIA Compliance)
Under the POPI Act, we process your personal information based on:
Consent: You have given us permission to process your data.
Contractual necessity: To perform a booking or provide services you’ve requested.
Legal obligation: Where required to comply with South African laws.
Legitimate interest: For internal operations, such as website security and service improvement.
Sharing Your Information
We do not sell or rent your personal information.
We may share your data with:
Booking or payment platforms (where applicable)
Service providers that help us manage our website and communication
Authorities or regulators, where legally required
All service providers are bound by confidentiality agreements and are compliant with POPIA or equivalent standards.
Cookies & Website Tracking
Our website may use cookies or analytics tools (like Google Analytics) to improve functionality and understand user behavior.
You can manage your cookie preferences through your browser settings.
Data Security
We take reasonable and appropriate technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access.
While we strive to protect your data, no system is 100% secure — so we cannot guarantee absolute protection.
Your Rights Under the POPI Act
You have the right to:
Access your personal information
Correct or update your information
Object to the processing of your data
Request deletion of your data (within legal limits)
Lodge a complaint with the Information Regulator
To exercise your rights, email us at: reservations@thabaphaswa.co.za
Data Retention
We retain personal information only for as long as needed to:
Fulfil the purposes described in this policy
Comply with legal or contractual obligations
Maintain proper records of bookings or communications
Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices of external sites. Please read their policies before submitting any personal information.
Updates to This Privacy Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised “last updated” date.
Contact Us
For any questions about this Privacy Policy or your data:
Thabaphaswa Mountain Sanctuary
Email: reservations@thabaphaswa.co.za
Phone:+27 82 301 9358